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Frequently Asked Questions


Handkerchiefs


Can I write my own poem or special message for my handkerchief?
Sure - go for it! I love special requests, and I'm happy to create your original composition for you. There is an additional fee of $20 for getting your original wording into a language the embroidery machine understands, but it can be so worth it! 

Why are the colors available for the handkerchiefs all light shades?
We recommend lighter colors for a more elegant appearance to your custom handkerchief. I understand the desire to match wedding colors, but trust me, what looks good on your bridesmaids may just be too bold on your handkerchief mementos. I can make an exception and do the hankies in a bright or dark color - it's just my experience that they don't look as beautiful.


Buddies


Will I see what my custom embroidery will look like before it is stitched on my gift?
Yes! We will send you a proof by e-mail or we can even text it to you if you prefer. You can approve it, make corrections or even ask for a change. We want you to be delighted with your gift - and your recipient too. 

Are the Buddies safe for infants?
Our Buddies are genuine Embroider Buddies, which exceed all applicable U.S., Canadian, and European safety standards. They make a great gift for a new arrival. Siblings love to feel included by getting a Buddy too!

Are Buddies washable?
Absolutely.  Both pods and the plush body are machine-washable and dry-able. We recommend washing these separately. Just unzip your Buddy at the bottom and remove its pods. When laundering is complete, replace the pods and zip up. Most Buddies have a head pod and a body pod, but there are some, like the Hedgehog, that have one pod that fills the entire character. They can be washed many times - just pop out the pod and launder as you would any fine fabric. 

Are Buddies washable?
Absolutely.  Both pods and the plush body are machine-washable and dry-able. We recommend washing these separately. Just unzip your Buddy at the bottom and remove its pods. When laundering is complete, replace the pods and zip up. Most Buddies have a head pod and a body pod, but there are some, like the Hedgehog, that have one pod that fills the entire character. They can be washed many times - just pop out the pod and launder as you would any fine fabric.