Proof Approval - You will be provided with an image of your custom embroidery for your approval before it is applied to your selected product. Following your approval of your proof, we guarantee that your embroidery will be applied to your product according to your instructions based on the proof image. Production cannot begin until we receive your approval of the proof. You will receive a delivery estimate after proof approval.
Guarantee - If you are dissatisfied with your product for any reason, we encourage you to contact us. We will make every effort to make you happy that you chose Gift Stitches for your special gift. Depending on your unique situation, we have a range of solutions including refund, partial refund or replacement. We guarantee our workmanship and sell only first-quality products that are safety-tested as noted in the product descriptions.
Delivery - Delivery times vary based on season and workload. We understand that many orders are time-sensitive. Please let us know your required delivery date at the time of order. If the date cannot be met, we will advise immediately that the order cannot be accepted and any payments will be refunded.